Refund Policy

Thank You for your order!

We happily except returns or exchanges  for items that were  purchased through Pottery + Lace Boutique. We offer store credit for all returns via E-gift card. 

All sale items are FINAL SALE!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at potteryandlaceboutique@gmail.com. 

Customer is responsible for return shipping label.

 Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Please allow 3-5 days for returns to be processed.
All sale items are FINAL SALE.

 

                Thank you for your cooperation!